E-Sim Turkey

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Questions About Installation & Activation

To activate an eSIM on an iPhone, follow these steps:

  1. After purchasing the eSIM, locate the QR code provided.
  2. On your iPhone, go to “Settings” and select “Cellular Data.”
  3. Choose “Add a Cellular Plan” from the options.
  4. Scan the QR code using your iPhone’s camera.
  5. Complete the registration process to activate the eSIM.

Ensure a stable internet connection throughout the process for smooth installation. For optimal usage, it is advisable to install your eSIM on your device either the day before or on the day of your journey. Activating the eSIM ahead of time may result in the loss of usable days.

Yes, the E-SIM Turkey application is compatible with a wide range of mobile operators worldwide. However, make sure that your current operator supports eSIM technology and provides you with the necessary data to activate an eSIM profile. If in doubt, please contact your mobile operator for detailed information.

To activate an eSIM on an iPhone, follow these steps:

  1. After purchasing the eSIM, locate the QR code provided.
  2. On your iPhone, go to “Settings” and select “Cellular Data.”
  3. Choose “Add a Cellular Plan” from the options.
  4. Scan the QR code using your iPhone’s camera.
  5. Complete the registration process to activate the eSIM.

Ensure a stable internet connection throughout the process for smooth installation. For optimal usage, it is advisable to install your eSIM on your device either the day before or on the day of your journey. Activating the eSIM ahead of time may result in the loss of usable days.

Before using the eSIM Turkey in another country, make sure that your tariff plan allows the needed country and familiarize yourself with the terms and costs of usage in different countries.

To activate an eSIM on a Samsung device, follow these steps:

  1. Open the “Settings” menu on your Samsung device.
  2. Select “Connections” from the available options.
  3. Look for and choose “SIM card manager.”
  4. Tap on “Add a Mobile plan” and then select “Add via QR Code.”
  5. Use your device’s camera to scan the QR Code associated with the eSIM.
  6. Complete the registration process to activate the eSIM.
  7. Once the profile is downloaded, select “OK” to finish the setup.
  8. Your eSIM is now activated and you can see it in the SIM card manager.
  9. Enable both “Mobile Data” and “Data Roaming” options.

Ensure a stable internet connection throughout the process for smooth installation. For optimal usage, it is advisable to install your eSIM on your device either the day before or on the day of your journey. Activating the eSIM ahead of time may result in the loss of usable days.

To activate eSIM on a Huawei device, follow these steps:

  1. Open the “Settings” menu on your Huawei device.
  2. Look for and select “Mobile Network.”
  3. Tap on “Sim Management” and choose “SIM 2.”
  4. Press “eSIM” and then select “Add eSIM.”
  5. Use your Huawei device’s camera to scan the QR code provided with the eSIM.
  6. The Huawei device will automatically detect the mobile plan associated with the QR code.
  7. Simply press “Add eSIM” to activate the eSIM on your Huawei device.
  8. Activate eSIM in the Mobile Network settings.
  9. Enable both “Mobile Data” and “Data Roaming” options.

By following these steps, you will be able to activate the eSIM on your Huawei device in a straightforward manner. Ensure a stable internet connection throughout the process for smooth installation. For optimal usage, it is advisable to install your eSIM on your device either the day before or on the day of your journey. Activating the eSIM ahead of time may result in the loss of usable days.

To activate eSIM on a Google Pixel device, follow these steps:

  1. Access the “Settings” menu on your device.
  2. Navigate to “Network & internet” and locate the “+” icon next to your primary plan. Tap on it.
  3. Choose the option “Download a SIM instead?” and proceed by tapping “Next” to initiate the installation process.
  4. Using a different device from the one you will use for installation, access your email and open the email containing the QR code sent to you.
  5. Scan the QR code from the email and follow the provided installation steps displayed on your device.
  6. Once you reach your destination, refer to the activation instructions to establish an internet connection.

Ensure a stable internet connection throughout the process for smooth installation. For optimal usage, it is advisable to install your eSIM on your device either the day before or on the day of your journey. Activating the eSIM ahead of time may result in the loss of usable days.

Questions About Compatibility

As of February 2024, the list of Apple iPhones that currently support eSIM includes:

  • iPhone 15, 15 Plus, 15 Pro, 15 Pro Max
  • iPhone 14, iPhone 14 Plus, iPhone 14 Pro, iPhone 14 Pro Max
  • iPhone 13, iPhone 13 Pro, iPhone 13 Pro Max, iPhone 13 Mini
  • iPhone 12, iPhone 12 Pro, iPhone 12 Pro Max, iPhone 12 Mini
  • iPhone SE (2020), iPhone SE 3 (2022)
  • iPhone 11, iPhone 11 Pro
  • iPhone XS, iPhone XS Max
  • iPhone XR

Note: Devices such as iPhones from mainland China, as well as iPhone models from Hong Kong and Macao (excluding iPhone 13 mini, iPhone 12 mini, iPhone SE 2020, and iPhone XS), do not possess the capability to support eSIM.

As of February 2024, the list of Samsung phones that currently support eSIM includes:

  • Samsung Galaxy S23, S23+, S23 Ultra
  • Samsung Galaxy S22, S22+, S22 Ultra
  • Samsung Galaxy S21, S21+ 5G, S21+ Ultra 5G
  • Samsung Galaxy S20, S20+, S20+ 5g, S20 Ultra, S20 Ultra 5G
  • Samsung Galaxy Note 20, 20 Ultra 5G  
  • Samsung Galaxy Fold, Z Fold2 5G, Z Fold3 5G, Z Fold4
  • Samsung Galaxy Z Flip, Z Flip3 5G, Z Flip4
  • Samsung Galaxy A54

Please be aware that the following Samsung devices are not compatible with eSIM:

  • Samsung Galaxy S20 FE 4G/5G
  • Samsung S20/S21 (US versions)
  • Galaxy Z Flip 5G (US versions)
  • Samsung Note 20 Ultra (US and Hong Kong versions)
  • Samsung Galaxy Z Fold 2 (US and Hong Kong versions)

As of May 2023, the list of Huawei phones that currently support eSIM includes:

  • Huawei P40
  • Huawei P40 Pro
  • Huawei Mate 40 Pro

As of February 2024, the Google Pixel phones that support eSIM include:

  • Google Pixel 7, 7 Pro
  • Google Pixel 6, 6a, 6 Pro
  • Google Pixel 5, 5a
  • Google Pixel 4, 4a, 4 XL
  • Google Pixel 3 XL, 3a XL
  • Google Pixel 3 (excluding phones from Australia, Taiwan, or Japan; phones from certain US or Canadian carriers are not compatible)
  • Google Pixel 2 XL
  • Google Pixel 2 (with Google Fi service)

Please note that Google Pixel 3 devices from Australia, Japan, and Taiwan, as well as Google Pixel 3a from Southeast Asia, are not compatible with eSIM.

No, the the Motorola One Vision does not support eSIM.

Set up of the eSIM

To set up an eSIM on your device, follow these simple steps:

  • Ensure that your phone is compatible with eSIM technology and that it is unlocked. Also, make sure you have a stable internet connection through Wi-Fi or your local carrier.
  • It is best to set up your eSIM just before you embark on your trip. This can be done from the comfort of your home. Remember that once you activate your eSIM, the remaining days on your plan will start counting down, so it’s ideal to do it right before you leave.
  • Depending on your device (iPhone, Samsung, Google Pixel, Huawei), please refer to the specific steps provided in the “Questions about installation & activation” section of our FAQ for detailed instructions. Here is a general setup overview:
  1. Go to your device’s settings and locate the option to add a new data plan.
  2. Scan the QR code that you received by email after purchasing your eSIM. You can have the QR code displayed on another device like tablet or laptop, or printed out to scan it with your phone.
  3. After scanning the QR code, the eSIM will begin downloading to your phone. If prompted, tap on “Confirm” to start the download.
  4. Choose a name for your data plan.
  5. Select the new data plan as the option for “data only,” allowing you to keep your original SIM for calls and text messages.
  6. To activate your plan, ensure that both mobile data and data roaming are turned on in your phone’s settings.

By following these steps, you will be able to easily set up and activate your eSIM on your device.

The best time to set up your eSIM is just before your trip, as you will need a stable Wi-Fi connection to install and activate it. Setting up your eSIM at home allows you to have a stress-free experience before your departure.

Keep in mind that once activated, the number of days remaining on your plan will start to decrease, so it’s best to do it just before you leave to make the most of your plan.

Questions About Uninstallation of the eSIM

To delete an eSIM from an iPhone, follow these steps:

  1. Open the “Settings” app on your iPhone.
  2. Tap on “Mobile Data” or “Cellular” (depending on your iOS version).
  3. Locate and select the eSIM data plan that you want to delete.
  4. Within the selected data plan, scroll down and look for the option “Delete Mobile Plan.”
  5. Tap on “Delete Mobile Plan” to remove the eSIM from your iPhone.

To delete an eSIM on a Samsung device, please follow these steps:

  1. Open the Settings app on your Samsung phone.
  2. Select “Connections.”
  3. Choose “SIM card manager.”
  4. Under the section for eSIMs, locate and select the specific eSIM that you want to delete.
  5. Choose the option “Remove” and then confirm your action to remove the eSIM from your Samsung device.

To delete an eSIM on a Huawei device, please follow these steps:

  1. Open the Settings app on your Huawei phone.
  2. Look for the option “SIM management” and tap on it.
  3. On the SIM management screen, locate and select “SIM 2” (or the specific eSIM you want to delete).
  4. Follow the prompts and look for the option to disable the eSIM card.
  5. Tap on the option to disable the eSIM card as prompted.

To delete an eSIM on the Google Pixel, please follow these steps:

  1. Open the Settings app on your Google Pixel.
  2. Tap on “Network & internet” and then select “Mobile network.”
  3. Locate the eSIM that you want to delete from the list of available SIMs.
  4. Tap on the eSIM to select it.
  5. Look for the option “Delete SIM” and tap on it to remove the eSIM from your Google Pixel.

General questions about the eSIM

An eSIM, or embedded SIM, is a digital SIM card that lets you activate a data plan from any compatible carrier without needing a physical SIM card. With an eSIM-compatible device, you can easily add new data plans and even switch between different carriers while keeping your existing phone number. The eSIM can store multiple mobile network profiles, allowing you to have multiple data plans at the same time and switch between them effortlessly. 

This offers convenience and flexibility, especially for travelers who don’t want to swap physical SIM cards and for those who work remotely or have diverse connectivity needs. Keep in mind that not all devices support eSIMs, so it’s important to check compatibility beforehand.

An international data plan is a service offered by mobile network operators that allows you to access data services while traveling outside your home country. It provides you with a data allowance that can be used for activities such as browsing the internet, sending emails, using social media, and accessing various online services while you are abroad. 

The plan typically includes roaming services, which enable your device to connect to partner networks in other countries. International data plans are available for both, physical SIM cards as well as eSIM cards, and vary in terms of coverage, data allowances, and pricing, so it’s important to choose a plan that suits your needs and destination.

The start date of your data plan depends on the specific terms and conditions set by your carrier. In most cases, the data plan begins the moment you activate it.

eUICC, which stands for Embedded Universal Integrated Circuit Card, is often mistakenly associated with eSIMs. eUICC is a software component of a SIM card that allows you to store multiple Mobile Network Operator (MNO) profiles and to switch between them.

This means that you can have multiple phone numbers with only one SIM card, and you can easily switch between them by changing the settings. However, you can only use one number at a time. It’s worth noting that not all eSIMs have eUICC functionality, and some traditional SIM cards may now possess this feature.

Dual SIM is a feature that allows a device to have two SIM/eSIM cards active simultaneously.

It works by having two slots or virtual eSIMs in the device, each associated with a separate SIM card, such as: 

  • two physical SIM cards, 
  • a physical SIM card and an eSIM, 
  • or two eSIMs (only on certain Iphone models). 

With dual SIM functionality, you can use two different phone numbers or data plans on the same device. You can make and receive calls, send messages, and access data using either SIM/eSIM card. This feature is useful for managing personal and work numbers, using local and international SIMs and eSIM while traveling, or taking advantage of different carrier plans.

Yes, we offer eSIM data plans with unlimited data for multiple destinations. That means you can enjoy blazing fast internet without any worries about data limits. It’s the perfect solution for travelers who want to stay connected and stream, browse, and communicate to their heart’s content. 

To explore our range of unlimited data eSIM plans and check availability for your desired destination, check the corresponding destination page on our website’s homepage. Get ready to experience seamless connectivity with unlimited possibilities.

Absolutely! With eSIMs, you can enjoy the convenience of a dual SIM setup, using both your regular SIM card and the digital eSIM simultaneously.

However, keep in mind that not all devices that support dual SIM technology are compatible with eSIMs. Be sure to check the compatibility of your device before purchasing an eSIM to ensure a seamless experience.

Once the specified time period for your data plan has ended, any unused data will expire and cannot be accessed again.

Yes, most eSIMs allow you to extend the data on your eSIM anytime you need it. Just log in to your Customer Panel, and you’ll discover a selection of data plans to choose from. Simply select the plan that suits your needs, make the purchase, and in no time, your eSIM will be updated with fresh data. It’s a hassle-free way to ensure your eSIM data is always up-to-date and ready to keep you connected.

Yes, most eSIMs allow you to extend the data on your eSIM anytime you need it. Just log in to your Customer Panel, and you’ll discover a selection of data plans to choose from. Simply select the plan that suits your needs, make the purchase, and in no time, your eSIM will be updated with fresh data. It’s a hassle-free way to ensure your eSIM data is always up-to-date and ready to keep you connected.

While many eSIM plans include the option to share data from your eSIM with other devices, it is important to review the technical specifications of the specific eSIM you are considering. This will help you determine if the plan offers data sharing capabilities.

Yes, you can keep your WhatsApp number when using an eSIM. As long as you maintain the same phone and continue using WhatsApp on that device, your WhatsApp account and number will remain the same. Switching to an eSIM does not affect your WhatsApp number or account.

Absolutely! With eSIMs, you can enjoy the convenience of a dual SIM setup, using both your regular SIM card and the digital eSIM simultaneously.

However, keep in mind that not all devices that support dual SIM technology are compatible with eSIMs. Be sure to check the compatibility of your device before purchasing an eSIM to ensure a seamless experience.

You will receive your eSIM almost instantly after completing your purchase. Once you’ve selected your desired eSIM plan and made the payment, we will send you an email with the eSIM QR code. Simply scan the QR code with your device, and voila! Your eSIM will be ready to use in no time. No more waiting for physical SIM cards to arrive in the mail. With our quick and convenient eSIM delivery, you’ll be connected and ready to go in a flash.

To check how much data you have used, you can follow these steps:

On iOS:

  1. Open the Settings app on your device.
  2. Tap on Cellular or Mobile Data.
  3. Look for the “Current Period Roaming” section to see your data usage.

On Android:

  1. Open your phone’s Settings app.
  2. Tap on Network and Internet or similar options.
  3. Look for Data usage or Mobile Network.
  4. Under the Mobile section, you can find your data usage information.

By following these steps, you can easily check how much data you have used on both iOS and Android devices.

Your eSIM can be activated on one device only. Once you delete the eSIM from your phone, it cannot be reused.

While you cannot scan the QR code on multiple devices, some plans allow you to share data between devices by adjusting your phone’s settings.

Yes, to use your eSIM card, you need to activate both mobile data and data roaming on your device. This ensures that your eSIM can connect to the mobile network and access data services, whether you are in your home country or traveling abroad.

Once you have finished using your eSIM, there is typically no need to delete it. However, if you wish to remove it from your device, you can do so by accessing your phone’s SIM card manager. The specific steps to access the SIM card manager may vary depending on your device, but generally, you can find it in your device’s settings under the SIM card or network settings. From there, you should see an option to manage or remove the eSIM. Selecting this option will allow you to delete the eSIM from your device.

If you have deleted or lost your eSIM’s QR code, don’t worry! Simply reach out to our customer support team, and they will be happy to assist you. You can contact our customer support at any time, as they are available 24/7. Just let them know about your situation, and they will resend the QR code to you so that you can proceed with the setup of your eSIM. We’re here to help ensure a smooth experience for you, so don’t hesitate to reach out for any assistance you may need.

Yes, you can use your SIM card and eSIM simultaneously if your device is compatible with eSIM technology. This means you can have two active data plans on your device: one from your physical SIM card and another from your eSIM. It’s a convenient feature that allows you to keep your existing phone number while also enjoying the flexibility of different data plans. Just remember to check if your device is unlocked and supports eSIM card usage to take full advantage of this capability.

eSIM provides a high level of security, similar to traditional SIM cards. In fact, it offers some additional security benefits as it cannot be physically swapped or removed. With eSIM, you can enjoy peace of mind knowing that your mobile data and connections are protected by robust encryption and authentication protocols. It’s a convenient and secure option for staying connected without the worry of physical SIM card handling.

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